Executive Technology Services, Inc.

1. 120 Seat Center
2. Average Suites = 2 people
3. 4 MB Up/4 MB Down of Internet Bandwidth
4. No In-house Technical Staff
5. Billing Method: $99 per month per workstation for all user types
6. Total Bandwidth Usage & Statistics: Unknown

Step 1: Discovery

• How much bandwidth each tenant is using, how they are using the bandwidth, and when they are using the bandwidth?
• As a whole, at what times are you exceeding or underutilizing your total bandwidth capacity?
• How much bandwidth up and bandwidth down does your internet service provider currently deliver on paper and in reality?
• How much are you paying for internet and what are the terms of your contract?
• What are the current tenant complaints or demands regarding internet?

Step 2: Install a Bandwidth Management Device

Find a device that meets the current requirements:

• Built Specifically for Executive Suite
• Use Low start-up and reoccurring costs.
• Provides Data Accounting
• Device Management does not Require IT support
• Reporting is Easy to Use and Tenant Centric
• Supports Service Plans, Bandwidth Slices, Burst Limits, Bandwidth Shaping

Step 3: Analyze the Data

• Determine the average volume and performance for all users.
• Identify high volume users and total consumption for each user.
• Review each user’s current internet plan and term left on their lease.
• Identify types of users and application use such as voip (ie skype, vonage), vpn, service hosting.
• Identify overall utilization during peak and non-peak times.

Step 4: Modify Internet Provider

• Have an ISP Broker run a report on all internet providers within a 30 mile radius with costs, available technologies, and benefits/disadvantages of each provider
• Consider diversifying your Internet Provider by bonding internet from both low cost (dsl, cable modem, etc) and high cost solutions (t1, fiber, etc)
• Consider switching to a variable internet plan based on your usage (ISP bills customer based on total usage. The more you use, the more you should bill)

Step 5: Re-consider your Internet Billing Structure

• Create billing plans to accommodate high volume users.
• Cap total performance and volume usage on specific users who refuse to move to high volume plan.
• Market to your tenants the ability to provide guaranteed bandwidth slices irrespective of other users. Move tenants off their dedicated providers (ex. T1, dsl, cable modem) back to executive suite network.
• Introduce hot desks and begin selling internet time based on hourly plans.
• Track & Account for additional requests in regards to the Internet (ie Public ips, VPN, etc)

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