Products > Medusa Voice > Phone Solutions > Live Receptionist Services

Medusa's Live Receptionist Services

Medusa's Live Receptionist Services allows you to have a personal secretary available anytime, anywhere, on-demand. If your secretary has to leave the office for 15 minutes, is under the weather, or has an emergency, you can instantly activate Medusa's Live Receptionist service and an intelligent customer service representative trained to meet your specific business needs will answer your phone calls, screen your calls, process orders, and schedule your meetings. When you sign up for Medusa System's Live Receptionist Services, you are able to run your business more effectively.

• Live team of professional receptionists to handle your incoming calls
• Coast-to-coast live answering (and automated answering after-hours)
• Call announcing and screening
• Outbound customer service or sales calls
• Live Web Chat: Our live representatives engage in a "Live Chat" with the for both the center’s and tenants’ website visitors and as they are viewing the respective websites

Features

• Phone Features
• Fax Features
• Notification/ Paging Features
• E-mail Features
• Other Features

Phone Features	Included
Toll-Free Number
Live Answering
Find-Me / Follow-Me
Schedule Based Forwarding
Simultaneous Ring
Appointment Scheduling
Voicemail
Customer Service
Sales Calls
Web & Phone Administration
Voicemail to Email
Message Waiting Notification
Call Screening / Announce
Caller ID
One Number Service
Speed Dial
Email by phone
Order Taking
Call Queuing
Customizable Greetings
Conference Calls
Real-time Online Call History
Call Transfer
Unavailable Greeting
Extended Absence Greeting
Music On Hold
One Button Call Return
Never Get a Busy Signal

Fax Features	Included
Fax to Email
Multi Format Faxes
Faxes by Phone
Send Fax by Phone
Send faxes
Fax Relay
Large Online Fax Storage
Web access to faxes
Fax Blast

Notification/ Paging Features	Included
Fax Notifications
Email Notifications
Voicemail Notifications
Appointment Notifications
TAP and Tone pager support
SMS notifications
Events Notifications

E-mail Features	Included
Web Access
Large Storage
Spam Quarantine
Anti-Virus
POP3 & sPOP3
IMAP4 & sIMAP4
Secure Messaging
Vacation Reply
Auto-Forward
Multi-Folder Support
Filters
Powerful Distribution Lists

Other Features	Included
Address Book / Contacts
Lookup contacts by phone
Synchronize Contacts Online
Online Calendar
Phone access
Synchronize Contacts Online
To-Do list
Reminders
24x7x365 Non-Stop