Staffing Firm

Medusa is the Premier Solution for Staffing Firms

Medusa Voice is an enterprise class, hosted phone solution specifically engineered for call centers and staffing firms.

Medusa Voice does NOT require a large capital investment. Medusa Voice works off a “cloud” model and allows you to purchase service including unlimited nation-wide dialing on a per seat basis.

It’s as simple as taking the handset out of the box and plugging into wall. No IT experience required!

Nine Reasons Why Call Centers and Staffing Firms are Considering Medusa Voice.

1. We integrate with applicant tracking systems
   Track phone based activities automatically and increase adoption of ATS tools.
2. We drive efficiencies
   “Click-to-dial” for IE and Firefox browsers. Place & receive all calls from within an ATS.
3. We measure activities with Business Intelligence/Reporting
   Configure calling dashboards, send reports automatically via email, and pull raw data into existing dashboards.
4. We help employees work from anywhere
   Provide a single number for all clients and candidates. Monitor and measure performance of remote workers.
5. We provide the tools to coach and monitor
   Provide feedback via Barge/Whisper features and allow for presence monitoring regardless of geography.
6. We make your staff accessible and available
   Personalize call routing rules and screen calls appropriately
7. We enhance responsiveness
   Send your voicemail to email (with the wav. file) and transcribe voicemail into text.
8. We give callers the option of anonymity
   Toggle easily between Caller ID Block and Unblock.
9. We help manage employee turnover
   Make changes with web-based phone administration, change names on the fly, and add/Remove users online.

Easily Converge both Voice and Data Networks

The Medusa appliance offers an easy and simple method to converge both your voice and data network. The ability to run a converged network can save the IT administrator large amounts of money in cabling cost, but also creates a more flexible environment. Through a converged network, the end user can easily interchange their VOIP telephone and data appliances through the same jacks. Medusa also has the ability to easily enable QOS to ensure that the call quality across both the wired and wireless network is nothing less than exceptional.

Deployment in Hours, not Days

Medusa offers an array of deployment tools that make it simple and efficient to install the Medusa appliance. Medusa’s simple interface allows for a quick and easy setup of all your VoIP, Data and WI-FI users. Medusa also provides a virtual online application that allows the user to build their network environment in a virtual setting before deploying.